How do I return my Rug Collective items? (US customers)

We offer both refunds and exchanges. For returns please contact us at

If you would like to exchange your purchase, please click here.

Rugs must be returned within 30 days of delivery for a full refund minus a processing fee.*

Items must be returned in brand new condition. This means:

  • No pet hair/fur
  • No dirt or stains
  • No signs of wear, washing or use
  • No damage

Once items are shipped back, they will be assessed and a refund issued.
If the items have been deemed as used or damaged, they will not be eligible for a refund and will not be returned to the customer.

*Processing fee is $30 per rug and $15 per rug pad.

How do I return my Rug Collective items? (Canadian customers)
The returns policy for Canadian customers varies, please email us at for more information.

Exchanges are not available for Canadian orders.

What if my rug is faulty?

Please see here for more information and terms and conditions for faulty rugs.


In our online warehouse sale, we are selling rugs that may be one-off samples and past season styles at significantly discounted prices for a limited time only. There will be no price adjustments for previously purchased items.

With all The Rug Collective warehouse/sample sale purchases there is a strict no returns, exchanges or refunds policy. This includes change of mind or for reasonable flaws in the item/s. Items may have minor faults and this is reflected in the prices.

Online warehouse sale orders will be dispatched using the normal online shipping process. If you have any questions please contact our customer care team at