Shopping for someone else but not sure what to give them? Give them the gift of choice with a The Rug Collective online gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
*Notes; Gift cards are only redeemable via The Rug Collective Online Store.
Discounts cannot apply twice for Gift Cards, meaning if a Gift Card is purchased with any voucher, then no discount can be used when using the voucher.
Our Everklean technology coats each fiber of every single one of our rugs making it both a liquid repellent rug and stain-resistant rug. This is why you will see liquid spills bead up on the rug rather than get absorbed and stain it. Spills can simply be wiped off as shown below.
Certified Safe by OEKO-TEX - 17.HTR.28311
Certifications from third parties on the materials used to create our wipe-clean rugs are a useful tool for both our company, as well as you, our customer.
The textile coating (Hybrid Nano Silica Fusion Technology) used on our machine washable rugs has undergone rigorous testing and has been certified by the world-renowned organisation, OEKO-TEX. OEKO-TEX certified fabrics are lawfully required to have a skin friendly pH, so you can rest assured that you will be comfortable while ensuring that your rug is not vulnerable to bacteria.
The OEKO-TEX certification guarantees that there are no harmful effects on humans or the environment that has been treated with our Everklean technology.
Please note that this certification is not an organic certification and that products that are made from plastic yarn (ie. polyester, nylon and acrylic) are permitted.
For the validity of our certificate and further information please click here
Oeko-tex Label number: 17.HTR.28311
Vintage / Overdyed
37% Cotton, 10% Viscose 53% Polyester
Area Rug Care
Blot spills with a paper towel or colorless cloth, Machine Washable
Q: ARE DUTIES PAID?
Taxes and duties are calculated according to your shipping destination and itemized on the order summary page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
For the shipments going to the US, the custom duties are already paid for (with the exception of orders over $1000).
For shipments to Canada, the custom dutiesmust be paid for by the customer and will not be refunded by The Rug Collective. For an estimate of taxes and duties on your purchase, contact your local customs.
Q: HOW DO I CHECK THE STATUS OF MY ORDER ?
PLEASE NOTE: We are currently experiencing a backlog of orders due to the time of year and orders will be dispatched within 7-10 business days. With an additional 7-10 business days for shipping.
A) Upon placing your order, please allow up to 48 hours to have your order processed. Our fulfillment center will pack your order and ship your package out as soon as possible. Once that’s done, you will receive a notification and tracking details via email.
Q: HOW LONG DOES SHIPPING TAKE ?
A) You can expect to receive your order within 7 to 10 business days after dispatch through FedEx.
Q: I ORDERED TWO PRODUCTS , BUT HAVE RECEIVED ONLY ONE .. WHAT IS HAPPENING ?
A) Since we have a large assortment of products that are not stored in the same warehouse, it is possible that the rugs do get shipped separately. If this does happen don’t stress - they usually arrive within a few days of each other.
Q: DO YOU SHIP INTERNATIONALLY ?
A) At this stage we only ship to the following countries: United States and Canada.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A) Absolutely! We use SSL security to ensure that all your personal information will only be used upon the purchase of your product. Your details will then be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE ?
A) Add all the products you’d like into your cart using the Add to Cart button. Fill in your shipping and billing information, confirm your order and expect your order not too long after that!
Q: DOES THE RUG COLLECTIVE PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A) Absolutely! If you find that your brand new rug does not meet your expectations or that it is faulty, please email us immediately. We want our customers to have the best shopping experience.
Q: HOW CAN I GET IN CONTACT WITH YOU ?
A) You can message us via our social media pages on Instagram or Facebook. Alternatively, you can contact our customer service team via email at firstname.lastname@example.org