I really like this rug. I’ve already purchased this exact style in another size for another room - the colours in this photo are pretty true to what it actually looks like. Lots of charcoal (it almost looks blue in some lights), ivory, gold. It goes with so many colours and styles!
Receiving this rug was a challenge. I first received the wrong size rug and pad. I got in touch with customer service who ordered me a new rug and pad. After about 10 days, I got the return label. It took about three weeks to receive my new rug as it was on backorder. I didn't receive the pad. I again contacted customer service. She researched and found out that it wasn't available for several weeks so she would be refunding my money. Luckily, you customer service was very good.
I really like it generally; it's soft and pretty! After vacuuming it once, though, it does have some loose threads, and my vacuum isn't intense and was on its low setting. So I'm hoping it holds together.
The quality and thickness were not as pictured online.
The rug does not work for me and I have been unable to make contact with anyone to figure out how to return it. I have sent 3 to 4 emails, messaged via Instagram, to no avail. Customer service is horrible
The stitching on the rug is white/cream where the online photos show it as gray. Very different look and not happy.