Returns

How do I return my Rug Collective items? (US customers)

We offer both refunds and exchanges. For returns please contact us at hello@therugcollective.com

If you would like to exchange your purchase, please click here.

Rugs must be returned within 30 days of delivery for a full refund minus a processing fee.*

Items must be returned in brand new condition. This means:

• No pet hair/fur
• No dirt or stains
• No signs of wear, washing or use
• No damage

Once items are shipped back, they will be assessed and a refund issued.
If the items have been deemed as used or damaged, they will not be eligible for a refund and will not be returned to the customer.

*Processing fee is $30 per rug and $15 per rug pad.

How do I return my Rug Collective items? (Canadian customers)
The returns policy for Canadian customers varies, please email us at returns@therugcollective.com for more information.

Exchanges are not available for Canadian orders.

What if my rug is faulty?

Please see here for more information and terms and conditions for faulty rugs.