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Return Portal

How do I return my Rug Collective items? (US customers)

Click here to request a return.

How to request a return

  1. Log in to your account:
  2. In the Email field, enter your email address, and then click Continue.
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Click the order that you want to submit the return for.
  6. If your order has more than one item, then select the items that you want to return.
  7. Select a return reason and add a note for the store.
  8. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Please ensure all parts of the product are included or your return may not be accepted.

Return eligibility

Return request approval is determined based on our return policy. Orders that do not meet the requirements will be denied a return.

Your request status will take 1-2 business days to be confirmed. If the request is denied, we will email you an explanation and help find another possible solution.

Contact us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: